While specific cancellation policies can vary depending on the type of transport service booked, here are the general guidelines:

Cancellation Fee:

Road Runner Auto Transport may charge a cancellation fee if you cancel after a certain point in the booking process. The fee typically applies if the transport is already scheduled or if a carrier has already been assigned to your shipment.
The exact fee can depend on how far in advance you cancel the service.
Time Frame for Cancellation:

If you cancel early enough, before a driver has been assigned or within the first 24 to 48 hours after booking, you may be able to cancel without a significant penalty.
If the carrier has already been assigned, you may be responsible for a portion of the cost to compensate for the scheduling efforts made on your behalf.
Full Refund or Partial Refund:

In some cases, if you cancel well in advance, you might receive a full refund, especially if no services have been rendered yet. However, the closer to your scheduled transport date you cancel, the more likely it is that only a partial refund will be provided, if any.
Communication:

To cancel, you should contact Road Runner Auto Transport as soon as possible. You can reach them via the customer service number or email provided when booking.
Make sure to have your booking reference or order number on hand when you contact them, as this will streamline the cancellation process.
Written Confirmation:

Always ask for written confirmation (email or receipt) of your cancellation request and the refund status. This ensures there’s a record of your cancellation and any related charges.
No-show or Late Cancellation:

If you fail to show up at the designated time and place for vehicle pickup, or if you cancel too late (especially after a driver has been assigned or dispatched), you may not be eligible for any refund and could be charged the full price.
Tips for a Smooth Cancellation Process
Act quickly: The earlier you cancel, the better. The more time the company has to adjust, the less likely you are to incur fees.
Review the terms: Before you book with Road Runner Auto Transport, be sure to review their full terms and conditions to understand their cancellation policy.
Get confirmation: After you request cancellation, always ask for written confirmation of the cancellation and any related fees or refunds.
If you need detailed, up-to-date information on Road Runner Auto Transport’s cancellation policy, it is best to reach out directly to their customer support team or check the terms and conditions provided at the time of booking.

Road Runner Car Transport is a well-known auto transport service provider in the U.S., offering a range of services for both individuals and businesses. They specialize in transporting vehicles across the country, including standard cars, luxury cars, motorcycles, and even boats.

Key Factors to Consider in Reviews
Customer Service:

Many users emphasize the importance of clear communication with the company. Positive reviews often mention helpful customer service representatives who provide timely updates about the shipment.
On the flip side, some customers might express frustration with delayed responses or difficulties in reaching the company during off-hours.
Reliability and Timeliness:

Reliable delivery times are one of the main points of feedback. A good number of positive reviews highlight that Road Runner Car Transport delivers cars within the promised time frame, while others may mention delays due to weather or unforeseen circumstances.
Negative feedback can stem from issues related to missed delivery windows or late deliveries, though these instances tend to be less frequent.
Pricing:

The cost of transportation with Road Runner is generally considered competitive. Some customers appreciate that the price quoted at the time of booking tends to be the final price, with no hidden fees at delivery.
However, like many car transport services, some reviews may mention price fluctuations, especially for expedited or long-distance transport.
Condition of Vehicle on Arrival:

Road Runner typically receives positive reviews for delivering cars in good condition. However, as with any auto transport service, customers occasionally report minor damage. Customers who’ve experienced any damage are usually advised to inspect the vehicle at the time of delivery and note any issues immediately.
Insurance:

Road Runner Car Transport is generally praised for its comprehensive insurance coverage, but some customers do recommend checking with the company to ensure that your vehicle is fully covered during transit, especially if transporting high-value or vintage cars.
Transparency and Contract Details:

One of the consistent positive aspects highlighted in reviews is Road Runner’s clarity regarding the terms of service. Most customers appreciate the transparency regarding booking, payment, and insurance policies.
Negative feedback sometimes mentions issues with vague contract language or concerns about last-minute changes in fees.